Grievance Policy


At Samakhya Sustainable Alternative Pvt. Ltd., we are dedicated to fostering a sustainable and transparent relationship with our stakeholders, including customers, employees, partners, and the communities we serve. Understanding that concerns and grievances may arise, we have established this Grievance Policy to outline a clear, fair, and systematic process for addressing and resolving such issues promptly and effectively.


The purpose of this policy is to demonstrate our commitment to integrity, transparency, and accountability. It aims to ensure that any grievances related to our services, products, practices, or personnel are addressed respectfully and resolved in a manner that upholds the trust and confidence of all parties involved.


This policy applies to all stakeholders of Samakhya Sustainable Alternative Pvt. Ltd., including but not limited to our customers, employees, suppliers, and community members.


Accessibility: Our grievance mechanism is easily accessible to all stakeholders, ensuring that filing a grievance is straightforward and free of charge.

Confidentiality: We guarantee confidentiality to all parties involved in a grievance, protecting their privacy and security throughout the process.

Responsiveness: We commit to acknowledging and addressing all grievances in a timely and responsive manner.

Transparency: Throughout the grievance process, we will keep all parties informed of the progress and outcome of their complaint.

Fairness: We ensure an impartial and fair review of all grievances, providing equal opportunity for all parties to present their case.

How to Submit a Grievance

Grievances can be submitted via the following methods:

Email: Send your grievance to detailing the nature of your concern, the parties involved, and any relevant documentation.

Phone: Call us at +91 78350 00142 to speak directly with a member of our customer support

Please include as much detail as possible about the issue, including dates, locations, and any other relevant information, to assist us in resolving your grievance efficiently.

Grievance Resolution Process

Acknowledgment: We will acknowledge receipt of your grievance within 3-4 business days

Assessment: A designated officer will assess your grievance to determine the appropriate course of action.

Investigation: If necessary, a detailed investigation will be conducted to gather all facts and perspectives related to the grievance.

Resolution: We aim to resolve all grievances within 30 days. If a resolution takes longer, we will inform you of the delay and provide a new timeline.

Notification: You will be notified of the outcome of the grievance process and any actions taken in response to your concern.

Feedback and Continuous Improvement

We welcome feedback on the resolution process and our Grievance Policy as a whole. Your suggestions will contribute to our ongoing efforts to improve our grievance mechanism and overall service quality.

Contact Information

For any inquiries or further information regarding our Grievance Policy, please contact us at:

Name: Lalit Singh Manral
Phone Number: +91 78350 00142

HQ Address: Samakhya Sustainable Alternatives (Pvt Ltd)224, UPPER THIRD FLOOR, GALI NO. 2, WEST GURU ANGAD NAGAR, LAXMI NAGAR ,Delhi110092,India Branch Address: Praudh shiksha bhavan,Near gol park, Purani Ginnani, Bikaner PIN 334001


Samakhya Sustainable Alternative Pvt. Ltd. values open communication and the well-being of all its stakeholders. We are committed to resolving grievances in a manner that is respectful, fair, and in accordance with our core values and principles.